The call center company later changed its name to e – Telecare Global Soltions in 2004. Before taking any exams essental to their state, they should pass the Foreign Pharmacy Graduate Equivalency examination (FPGEE), Test of English like a Foreign Language (TOEFL) and Test of Spoken English (TSE) exams. Strong customer care skills can be a must when handling the hectic pace of a pharmacy or pharmaceutical department.